Privacy Policy
Effective Date: 04/01/2026
Centered Family Health and Wellness is committed to protecting your privacy and safeguarding your personal health information in accordance with applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA).
Information we collect
- Personal information (name, phone number, email address)
- Health-related information provided voluntarily by patients
- Appointment and billing information
- Website usage data (cookies, IP address, browser type)
How We Process Your Information
We use your information to:
- Schedule and manage appointments
- Communicate with you regarding your care
- Send appointment reminders and follow-ups
- Process billing and insurance claims
- Improve our services and website functionality
All protected health information (PHI) is handled in accordance with HIPAA standards.
When and With Whom We Share Your Personal Information
We do not sell, rent, or share your personal information with third parties for marketing purposes.
We may share information only in the following situations:
- With healthcare providers involved in your care
- With billing or insurance providers
- As required by law or legal process
- With secure service providers who assist in operations (e.g., communication platforms), under appropriate confidentiality agreements
Data Security
We implement appropriate administrative, technical, and physical safeguards to protect your information.
Your Rights
You have the right to:
- Access your personal information
- Request corrections
- Request limitations on use or disclosure
- Obtain a copy of your records
SMS Communication Disclosures
• By text filling up a form from Centered Family Health and Wellness you agree to receive texts containing information concerning your appointments and notices of information available to you on your patient portal.
• You may reply STOP to opt-out of messaging at any time.
• Reply HELP for customer support..
• Message and data rates may apply.
• Message frequency varies.[
Terms of Service (SMS Communication)
SMS For Consent Communication
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
Types of SMS Communications
By Text/Filling up a form from Centered Family Health and Wellness, You agree to receive:
- Appointment reminders
- Follow-up messages
- Billing inquiries
Example: "Hello, this is a reminder that you have an appointment with Nong Chrang, APRN via telehealth on May 17, 2026. Reply STOP to opt out of SMS messaging at any time."
You may reply STOP to opt-out of messaging at any time.
Reply HELP for customer support.
Message and data rates may apply.
Message frequency varies.
Contact Us
If you have any questions about this Privacy Policy, please contact:
Centered Family Health and Wellness
178 Harold L Dow Hwy, Eliot, ME 03903
Tel: 207-888-3352