Privacy Policy
Effective Date: 04/01/2026
Centered Family Health and Wellness is committed to protecting your privacy and safeguarding your personal health information in accordance with applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA).
Information we collect
- Personal information (name, phone number, email address)
- Health-related information provided voluntarily by patients
- Appointment and billing information
- Website usage data (cookies, IP address, browser type)
How We Process Your Information
We use your information to:
- Schedule and manage appointments
- Communicate with you regarding your care
- Send appointment reminders and follow-ups
- Process billing and insurance claims
- Improve our services and website functionality
All protected health information (PHI) is handled in accordance with HIPAA standards.
When and With Whom We Share Your Personal Information
We may share information only in the following situations:
- With healthcare providers involved in your care
- With billing or insurance providers
- As required by law or legal process
- With secure service providers who assist in operations (e.g., communication platforms), under appropriate confidentiality agreements
Data Security
We implement appropriate administrative, technical, and physical safeguards to protect your information.
Your Rights
You have the right to:
- Access your personal information
- Request corrections
- Request limitations on use or disclosure
- Obtain a copy of your records
SMS Privacy Policy
SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.
SMS Terms and Conditions
1- SMS Consent Communication:
Information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
2- Types of SMS Communications:
If consent has been given to receive text messages from Centered Family Health And Wellness, messages may be received related to the following (keep the bullet points you consider that you will use):
Appointment reminders
Follow-up messages
Billing inquiries
3- Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to 3 SMS messages per week related to appointments/billing/refills/results, etc.
4- Potential Fees for SMS Messaging:
Standard message and data rates may apply, depending on the carrier's pricing plan. These fees may vary if the message is sent domestically or internationally.
5- Opt-In Method:
Opt-in to receive SMS messages from Centered Family Health And Wellness can be done in the following ways:
- By submitting an online form
6- Opt-Out Method:
Opting out of receiving SMS messages can be done at any time by replying "STOP" to any SMS message received. Alternatively, direct contact can be made to request removal from the messaging list.
7- Help:
For any issues, reply with the keyword HELP. Alternatively, help can be obtained directly from us at https://www.centeredfamilyhaw.com/
Additional Options:
If SMS messages are not desired, the SMS consent box on forms can be left unchecked.
8- Standard Messaging Disclosures:
Message and data rates may apply.
Opt out at any time by texting "STOP."
For assistance, text "HELP" or visit our SMS Privacy policy and Terms and Conditions at https://www.centeredfamilyhaw.com/privacy-policy
Message frequency may vary
Contact Us
If you have any questions about this Privacy Policy, please contact:
Centered Family Health and Wellness
178 Harold L Dow Hwy, Eliot, ME 03903
Tel: 207-888-3352